Refund & Return Policy
We want you to be happy with your purchase. Because many of our products are collectible, limited, or condition-sensitive, please review the following policy before placing your order.
Return Eligibility
You may request a return within 14 calendar days of the date your order is marked as delivered.
To qualify for a return, the item must be:
- Unused, unworn, unassembled, and unaltered.
- In the same condition in which it was received.
- Inside its original box, card, blister pack, wrap, or packaging.
- Complete with all accessories, inserts, tags, and included parts.
- Accompanied by proof of purchase or the original order number.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened, used, displayed, assembled, worn, or altered merchandise.
- Items removed from sealed manufacturer packaging.
- Products with damaged, bent, torn, cut, or missing packaging.
- Clearance, final-sale, mystery-box, or liquidation merchandise.
- Gift cards and downloadable or digital products.
- Personalized, customized, or special-order items.
- Items returned without authorization.
- Items damaged after delivery through misuse or improper handling.
Any product marked Final Sale on its product page cannot be returned for a change of mind.
Collectible Packaging and Condition
Packaging is often part of a collectible’s value. Minor factory imperfections may occur during manufacturing, packing, or distribution. These may include small scuffs, soft corners, light surface marks, slightly uneven printing, or minor variations in paint and finish.
When packaging condition is especially important, please review all product photographs and descriptions before purchasing. Contact us before ordering when you need additional condition details.
A return will not normally be approved solely because of a minor manufacturer variation that was visible in the listing or is customary for the type of product purchased.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. Contact us within 48 hours of delivery if an item arrives damaged, defective, or different from what you ordered.
Please include:
- Your full name and order number.
- A description of the issue.
- Clear photographs of the item and its packaging.
- Photographs of the shipping box and shipping label.
Keep all merchandise and packaging until your claim is resolved. We may offer a replacement, refund, partial refund, or another reasonable resolution depending on the circumstances and available inventory.
How to Request a Return
- Contact us through our Contact Us page.
- Include your order number, the item you wish to return, and the reason for the request.
- Wait for return approval and shipping instructions.
- Package the approved item securely and mail it using a trackable shipping service.
Returns sent without approval may be refused, delayed, or returned to the sender.
Return Shipping
Customers are responsible for return-shipping costs when returning an eligible item because of preference, changed mind, accidental purchase, or another reason not caused by Cool Cat’s Collectibles.
When we confirm that an item was damaged, defective, or shipped incorrectly, we may provide a prepaid return label or reimburse reasonable return-shipping costs.
Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.
We strongly recommend using a trackable and insured shipping method. We are not responsible for returns lost or damaged while being shipped back to us.
Refunds
Once a return is received, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 7 business days after approval for us to submit the refund. Your bank or payment provider may require additional time to post it to your account.
Shipping charges, expedited-delivery fees, gift-wrapping fees, and other non-product charges are generally non-refundable.
If a returned item is incomplete, opened, damaged, altered, or not in the condition in which it was sold, we may deny the refund or deduct an amount reflecting the item’s reduced value, where permitted.
Exchanges
Because many products are limited or one of a kind, direct exchanges are not guaranteed.
The fastest way to obtain another item is usually to request an approved return and place a new order for the replacement product while it is still available.
Order Cancellations
Contact us as quickly as possible if you need to cancel an order. We will try to accommodate your request, but cancellation is not guaranteed after an order has entered processing or has shipped.
Orders that have already shipped must follow the standard return process. Applicable shipping charges may not be refundable.
Lost, Stolen, or Missing Packages
If tracking shows that a package is still in transit or appears lost, contact us so we can assist with a carrier inquiry.
If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, mailrooms, front desks, and the shipping carrier.
Cool Cat’s Collectibles is not responsible for packages stolen after confirmed delivery. We will, however, provide reasonable assistance with available carrier information or claims.
Shipping Delays and Unavailable Merchandise
When an order cannot be shipped within the promised timeframe, we may contact you with a revised shipping estimate and provide the option to accept the delay or cancel the affected item for a refund.
If merchandise becomes unavailable after an order is placed, we may cancel the affected item and issue a refund to the original payment method.
Contact Us
Questions about returns, refunds, damaged merchandise, or an existing order can be submitted through our contact page.
Contact Cool Cat’s Collectibles