Last updated: July 27, 2026
Collectible buyers care about authenticity and condition. This policy explains how Cool Cat’s Collectibles sources, describes, photographs, and packs merchandise.
Independent reseller
Cool Cat’s Collectibles is an independent reseller. Unless a product listing expressly states otherwise, we are not affiliated with, endorsed by, or an authorized dealer for the manufacturers, artists, licensors, or brands whose products we sell. Brand names and trademarks belong to their respective owners.
Authenticity
We make reasonable efforts to source and list genuine merchandise and do not knowingly sell counterfeit products. We review available packaging, markings, product details, and source information appropriate to the item. “Authentic” does not mean that an item has been graded, certified, or independently authenticated unless the listing specifically says so.
Product photographs
Listings may use photographs of the exact item, representative stock, or manufacturer images. The listing should indicate when exact-item condition is material. Lighting, screens, and photography can affect apparent color. Contact us before ordering if you need confirmation about the exact item, edition, markings, or packaging.
Condition descriptions
We make reasonable efforts to disclose known material flaws. Terms such as new, sealed, unopened, used, or pre-owned describe the product as stated in its listing. Unless expressly described as mint or professionally graded, no item or package is guaranteed to be flawless.
Factory and packaging variations
Normal manufacturing and distribution variations may include paint differences, print alignment, surface marks, soft corners, card curvature, small creases, blister scuffs, sticker residue, shelf wear, or minor box wear. Packaging condition can affect collectible value, so review all photographs and ask questions before purchase.
Sealed merchandise
For factory-sealed products, we generally cannot inspect the item inside without breaking the seal. We cannot guarantee hidden factory defects, internal component condition, or manufacturer packing errors that are not visible externally.
Shipping protection
We pack orders with care appropriate to the item. Carrier handling can still affect shipping cartons. Report damage to the collectible or its retail packaging within 48 hours and keep all merchandise, packaging, and shipping materials while we review the claim.
Questions or concerns
Condition-sensitive buyers should contact us before ordering. If you question an item’s authenticity or believe it materially differs from its listing, use our Contact Us page and include the order number and clear photographs. Returns are governed by our Refund & Return Policy.