Privacy Policy

Who We Are

This website is operated by Cool Cat’s Collectibles. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to Cool Cat’s Collectibles.

This Privacy Policy applies to information collected through our website and related interactions with our online store.

Information We Collect

The information we collect depends on how you interact with our website. We may collect the following categories of information:

Information You Provide

• Name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Account username and account information.
• Order and purchase information.
• Messages, questions, reviews, and customer-service communications.
• Information submitted through forms on our website.
• Marketing preferences and newsletter subscriptions.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website, hosting provider, plugins, analytics tools, and other technologies. This may include:

• IP address.
• Browser and device information.
• Operating system.
• Pages viewed and links clicked.
• Date and time of visits.
• Referring website or source.
• Shopping-cart activity.
• Cookie and similar technology information.
• Approximate location derived from an IP address.

How We Use Your Information

We may use personal information to:

• Process, fulfill, and manage orders.
• Process payments and refunds.
• Ship merchandise and provide delivery information.
• Create and manage customer accounts.
• Communicate about orders, returns, and customer-service requests.
• Respond to questions and other communications.
• Prevent fraud, abuse, unauthorized transactions, and security threats.
• Maintain and improve our website and shopping experience.
• Understand website traffic and customer interactions.
• Send marketing communications when permitted or requested.
• Maintain business, accounting, tax, and transaction records.
• Comply with legal and regulatory obligations.
• Protect our rights, customers, business, and property.

Orders and WooCommerce

Our store uses WooCommerce to provide e-commerce functionality. When you place an order, information necessary to complete the transaction may be stored and processed through our WordPress and WooCommerce systems.

This may include:

• Products purchased.
• Order totals and transaction details.
• Billing and shipping information.
• Customer contact information.
• Order status and fulfillment information.
• Customer account information, when applicable.

We retain order information for as long as reasonably necessary for order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and other legitimate business or legal purposes.

Payments

Payments are processed through the payment method or payment provider available at checkout. Depending on the services we enable, these may include third-party payment processors.

Payment providers may collect and process information necessary to complete your transaction. This may include payment-card information, billing information, transaction details, device information, and information used for fraud prevention.

Your use of a third-party payment service may also be subject to that provider’s own privacy policy and terms.

Shipping and Order Fulfillment

We may share information necessary to fulfill and deliver your order with shipping carriers, postage providers, fulfillment services, and other companies involved in delivering your purchase.

This information may include:

• Your name.
• Shipping address.
• Telephone number or email address when required for delivery.
• Package and order information.
• Tracking information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store and improve your experience.

Cookies may be used to:

• Keep products in your shopping cart.
• Remember account and login information.
• Maintain website security.
• Remember preferences.
• Understand website traffic and performance.
• Measure marketing effectiveness.
• Support advertising features, if enabled.

You can control cookies through your browser settings and, when available, through the cookie controls provided on our website. Blocking certain cookies may affect website functionality, including shopping-cart, login, and checkout features.

Analytics and Advertising

We may use analytics services to understand how visitors use our website. These services may collect information such as page views, device information, approximate location, referral source, and website interactions.

If we use advertising or social-media marketing tools, those services may use cookies, pixels, or similar technologies to measure advertising performance and, where permitted, personalize advertising.

The specific technologies used by our store may change as we add, remove, or update website services and plugins.

Email and Marketing Communications

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send information about:

• New product drops.
• Restocks.
• Limited releases.
• Promotions and special offers.
• Store news and announcements.

You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing messages, we may continue to send non-promotional communications related to orders, accounts, security, customer service, or other transactions.

How We Share Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Website and hosting providers.
• Payment processors.
• Shipping carriers and fulfillment providers.
• Email and marketing service providers.
• Analytics and website-performance providers.
• Fraud-prevention and security services.
• Professional advisers such as accountants, insurers, or attorneys.
• Government agencies or other parties when required by law.

We may also disclose information in connection with a merger, sale, reorganization, financing, acquisition, or transfer of all or part of our business or assets.

Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties. We do not control the privacy practices of independent third parties.

When you leave our website or interact with an independent service, that company’s own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting transactions.
• Providing customer service.
• Maintaining account information.
• Meeting tax, accounting, and legal obligations.
• Preventing fraud and abuse.
• Resolving disputes.
• Enforcing agreements.

Different categories of information may be retained for different periods depending on operational and legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and using a strong, unique password.

Your Privacy Choices

Depending on where you live and the laws that apply, you may have certain rights or choices concerning your personal information. These may include the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request a copy of certain personal information.
• Opt out of promotional email communications.
• Manage certain cookies through available controls.
• Exercise other rights provided by applicable privacy law.

Certain information may need to be retained when required for tax, accounting, fraud prevention, legal compliance, dispute resolution, or other lawful purposes.

We may need to verify your identity before completing certain privacy requests.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we update this policy, we will revise the “Last updated” date at the top of this page. We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact Cool Cat’s Collectibles through our Contact Us page.